Terms, Privacy & Policies

1) Terms & Conditions of Use

1.1 . Acceptance - Binding Agreement

By browsing, accessing, or using any of our websites or services, including by placing an order, submitting a form, or engaging with our customer support, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions and the policies incorporated by reference within this page. Where you access our services on behalf of a business or other entity, you represent and warrant that you have authority to bind that entity to these terms.

1.2. Permitted Use - Prohibited Conduct

You agree to use our websites and services solely for lawful purposes and in a manner consistent with applicable laws and the legitimate operation of our business, and you further agree that you will not take any action that could reasonably be expected to impair, disrupt, damage, overburden, or compromise the security, integrity, or availability of our systems.

Without limitation, you agree that you will not:

attempt to gain unauthorized access to any portion of the website, accounts, networks, or systems, including by hacking, password mining, credential stuffing, or similar activities;
scrape, harvest, extract, or otherwise obtain data from our websites through automated means (including bots, crawlers, or scripts) except to the extent such activity is expressly permitted by law;
introduce malware, viruses, spyware, logic bombs, or other code intended to interfere with the proper working of our systems;
submit false, misleading, defamatory, harassing, abusive, or threatening content through reviews, forms, emails, or any communications channel; or
use our websites in any manner that infringes the intellectual property or other rights of Ami Tea & Sub or any third party.

We reserve the right, in our sole discretion and without notice where legally permitted, to suspend, restrict, or terminate access to our websites or services where we reasonably believe misuse, fraud, abuse, or a security risk exists.

1.3. Accuracy of Information - No Reliance

While we make reasonable efforts to ensure that information presented on our websites is accurate and current, you acknowledge and agree that content may be incomplete, out-of-date, or subject to change at any time, including without limitation menu descriptions, ingredient statements, prices, promotions, store hours, and product availability, and you agree not to rely exclusively on website information where the accuracy of such information is material to your decision-making (for example, where allergies or dietary restrictions are concerned).

In particular:

availability and pricing may vary by location and ordering channel;
promotions may be modified, suspended, or discontinued without notice; and
suppliers and ingredients may change due to operational constraints.

1.4. Product Photography - Presentation Variability

You acknowledge that product images, lifestyle photos, and descriptions are provided for illustrative purposes, and that actual products may differ in appearance, portioning, garnish, packaging, and presentation due to location-specific preparation methods, seasonal variation, supply availability, and normal operational considerations.

1.5. Food Safety - Allergens - Dietary Disclosures

You acknowledge and agree that, although we may provide ingredient information and attempt to accommodate certain dietary preferences, Ami Tea & Sub does not guarantee that any product is free from allergens, and you further acknowledge that cross-contact may occur in shared preparation areas, shared equipment, or handling processes. If you have a severe allergy or medical dietary condition, you are responsible for contacting the store directly prior to ordering and for making an informed decision based on information available at the time of purchase.

1.6. Third-Party Services and Links

Our websites and services may interface with, link to, or rely upon third-party platforms and service providers (including, without limitation, payment processors, ordering platforms, delivery marketplaces, map providers, social media services, analytics providers, and customer communications tools). You acknowledge that third-party services are governed by their own terms and privacy policies, and Ami Tea & Sub does not control and is not responsible for third-party content, policies, security practices, outages, delivery performance, or platform decisions.

1.7. Intellectual Property - Limited License

All trademarks, logos, brand elements, product names, photographs, graphics, website content, and other proprietary materials displayed on our websites are owned by Ami Tea & Sub or are used under license, and are protected by applicable intellectual property laws. Subject to your compliance with these terms, Ami Tea & Sub grants you a limited, non-exclusive, non-transferable, revocable license to access and use the websites for personal, non-commercial purposes; any other use, including reproduction, distribution, public display, or creation of derivative works, is prohibited without our prior written consent.

1.8. Disclaimers - Limitation of Liability

To the maximum extent permitted by applicable law, our websites and services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent permitted by law, Ami Tea & Sub shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, business opportunities, or data, arising from or relating to your access to or use of the websites or services, even if advised of the possibility of such damages.

Where permitted by law, our total liability for any claim related to a specific order will not exceed the amount you paid for that order, except to the extent such limitation is prohibited by consumer protection laws applicable to your jurisdiction.

1.9. Changes to Terms - Governing Law

We may update or amend this page at any time by posting a revised version and updating the effective date. These terms shall be governed by the laws applicable where the relevant store operates, subject to any mandatory consumer protection laws that cannot be excluded.

2) Ordering, Payments, Delivery & Refunds

2.1. Ordering Channels - Platform Differences

Orders may be placed in-store, through our own online ordering experience, or through third-party delivery marketplaces where available, and you acknowledge that menus, pricing, fees, and promotions may differ across channels due to platform rules, operational constraints, and location-specific offerings.

2.2. Payments - Authorization

Payments are processed through third-party payment providers and/or ordering platforms, and you authorize us (and/or the applicable provider) to charge your selected payment method for the total amount of your order, including taxes, fees, and tips where applicable. For security reasons, we generally do not store full payment card numbers on our own servers; payment credentials are typically handled by the relevant payment processor subject to its security and compliance practices.

2.3. Fulfillment Times - Estimates Only

Any preparation time, pickup time, or delivery time displayed online is an estimate and is not a guarantee, and you acknowledge that actual timing may vary due to demand, weather, staffing, technical issues, inventory constraints, and other factors beyond our reasonable control. For delivery orders, delivery performance and driver availability are controlled by the delivery platform and its network.

2.4. Changes and Cancellations

Because our products are made-to-order and perishable, changes or cancellations may be limited once preparation begins. If you request a cancellation prior to preparation, we may be able to cancel in our discretion; however, we do not guarantee that a cancellation request can be accommodated.

2.5. Refunds, Remakes, and Resolutions (Perishable Goods)

Due to the nature of food and beverage products, returns are generally not accepted once an item has been prepared; however, if there is a legitimate issue with your order (for example, you received the wrong item or an item was materially defective at the time of pickup/delivery), we may, at our discretion and subject to verification, offer a resolution such as a remake, replacement, store credit, or partial/full refund as appropriate.

For orders placed on our ordering site, you should contact us promptly (ideally the same day) and provide:

store location and order number;
a clear description of the issue; and
photos or supporting details where relevant.

For orders placed through a delivery marketplace: you should first use the marketplace’s support tools, as the platform may control payment flow, refunds, and delivery resolution; nevertheless, you may also contact us and we will assist where feasible based on the information available.

2.6. Promotions - Gift Cards

Promotions are subject to stated terms (including date ranges, item eligibility, participation by location, and quantity limits) and may be changed, suspended, or discontinued at any time where permitted by law. Gift cards (if offered) are typically treated as cash equivalents, may not be replaceable if lost, and may be non-refundable except as required by law.

2.7. Guest Conduct - Right to Refuse Service

Ami Tea & Sub reserves the right to refuse service, limit transactions, or request that a person leave the premises where conduct is abusive, threatening, discriminatory, harassing, or otherwise unsafe for staff or guests, or where we reasonably believe fraud or misuse is occurring.

3) Privacy Policy

3.1. Scope and Definitions

This section describes how we collect, use, disclose, and protect “personal information,” meaning information that identifies or can reasonably be linked to an identifiable individual, subject to applicable privacy laws.

3.2. Information We Collect

We may collect personal information directly from you, automatically from your device/browser, and from third parties as necessary to provide services.

A) Information you provide: name, email address, phone number, order details, preferences, inquiries, feedback, and communications.
B) Automatically collected information: device identifiers, browser type, IP address, approximate location (city/region), referral source, pages viewed, and interaction data.
C) Third-party information: limited order and transaction data from ordering/payment/delivery platforms as needed for fulfillment, customer support, fraud prevention, and recordkeeping (note: we generally do not receive full card details from payment processors).

3.3. Purposes for Collection and Use

We use personal information for legitimate business purposes including, without limitation, to: fulfill orders; provide customer support; communicate order updates; improve products and user experience; maintain safety and security; prevent fraud; comply with legal, tax, and accounting obligations; and send marketing communications only where you have opted in or where permitted by law.

3.4. Disclosures to Service Providers and Others

We may disclose personal information to vetted service providers who perform functions on our behalf (such as hosting, payment processing, ordering services, analytics, customer support tools, and communications systems), subject to contractual obligations that require appropriate confidentiality and security safeguards. We may also disclose personal information where required by law, in response to lawful requests, or where necessary to protect rights, safety, and property.

We do not sell personal information as our business model.

3.5. Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described above, including to satisfy legal, accounting, and reporting requirements, resolve disputes, enforce agreements, and maintain security, after which it is securely deleted or de-identified where feasible.

3.6. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information; however, no security program can guarantee absolute security, and you acknowledge that transmission of information over the internet is not risk-free.

3.7. Your Rights and Requests

Depending on your jurisdiction, you may have rights to request access to your personal information, request corrections, and request deletion in certain circumstances. Requests may require verification of identity to protect your information. To submit a request, contact [privacy@amitea.ca].

3.8. Marketing Communications

If you opt in to marketing messages (email and/or SMS), you may opt out at any time using unsubscribe links (email) or by following the opt-out instructions included in the message (SMS). Transactional communications related to orders (such as receipts or status updates) may still be sent as necessary to provide the service.

Cookies, Analytics & Tracking

4.1 . Cookies and Similar Technologies

We may use cookies, pixels, and similar technologies to enable core site functions, maintain session security for ordering, understand usage patterns, diagnose errors, and improve performance. Where marketing measurement tools are used, they are intended to evaluate the effectiveness of campaigns and user interactions, subject to applicable consent requirements.

Cookie types may include:

Essential: required for site security and ordering sessions
Performance/Analytics: helps us understand traffic and improve pages
Functional: remembers preferences where available
Marketing/Measurement (if enabled): helps measure advertising performance

4.2. Managing Cookies

You can generally manage cookies through your browser settings, including blocking or deleting cookies; however, disabling cookies may limit functionality, including the ability to place an order or maintain a secure session.

4.3. Accessibility Commitment

We aim to provide a digital experience that is usable and inclusive. If you encounter accessibility barriers, please contact [support@amitea.ca] and include the page URL, the issue encountered, and any assistive technology you are using, so we can review and prioritize improvements.

Frequently Asked Questions

5.1. Do you sell my personal information?

No. We do not sell personal information as our business model, and we only share personal information with service providers and partners to the extent necessary to operate ordering, payments, support, and compliance.

5.2. I ordered through a delivery marketplace and something is wrong—what should I do?

You should first use the delivery marketplace’s support options because that platform may control payment processing, refunds, and delivery logistics; however, you may also contact us with your receipt or order details and we will assist where feasible.

5.3. Can you guarantee allergen-free products or no cross-contact?

No. Because common allergens may be present and equipment may be shared, cross-contact is possible; customers with severe allergies should contact the store before ordering and make decisions based on current information.

5.4. Can I cancel my order after placing it?

Cancellation may be possible only before preparation begins and depends on operational timing; once preparation begins, changes or cancellation may not be possible due to perishability and food safety considerations.

5.5. Why do prices, menu items, or promotions differ by location or platform?

Differences may occur due to local inventory, operational constraints, platform fees, and location-specific offerings, and therefore you should review the final pricing and item list at checkout for the specific channel and store you are ordering from.

Legal & Privacy