You can order through order.amitea.ca for pickup (and any delivery options shown there). If you prefer third-party delivery (DoorDash/Uber Eats/Skip where available), you can order directly in those apps. Availability can vary by location and time of day.

Yes — most items can be customized. During checkout, look for modifiers like sweetness level, ice level, toppings, and spice options. If you don’t see a specific option online, you can leave a note, but please understand we may not be able to guarantee special requests during busy periods.

Please reach out as soon as possible with your order number, location, and what happened. Photos help if it’s a quality issue. We’ll review and aim to resolve it fairly, which may include a remake, replacement, store credit, or refund depending on the situation and order channel.

Sometimes. If preparation hasn’t started, we may be able to cancel or adjust. Once your order is in progress, changes or cancellations may not be possible because items are made fresh and are perishable.

Different locations may have different inventory, local demand, and limited-time offerings. Ordering platforms may also apply different fees, pricing structures, or menu formats. The final price and menu selection shown at checkout is the best source for that specific location and channel.

We can share ingredient and allergen guidance where available, but we can’t guarantee that any item is completely free of allergens because our kitchen may handle common allergens and cross-contact can occur. If you have a severe allergy, please contact the store before ordering.

We offer a mix of options that may fit different preferences (for example: certain teas without dairy, or items without specific ingredients). However, availability varies, and we can’t guarantee “free-from” claims due to cross-contact risk. If you have strict dietary needs, contact the store so we can help you choose.

Yes — we offer catering and bulk orders for drinks and food (availability varies by location). For best results, we recommend ordering 24–48 hours in advance for larger orders, and earlier for events or peak weekends. If you’re unsure, contact us and tell us your date, headcount, and preferred items.

Gift card usage depends on how your location and ordering system are set up. Some gift cards may work in-store only, while others may be redeemable online. If you lose a gift card, it may be hard to replace without proof of purchase, so please keep your receipt or card details if possible.

You can find current locations and hours on our Locations page. Hours may change on holidays or for special events, so we recommend checking the Locations page (or the store listing) before you head over.

You can share feedback through our Customer Feedback form/page. Please include as much detail as possible (location, date/time, order number if relevant). We aim to respond as soon as we can; during busy periods, responses may take a little longer — but we do read everything and use it to improve.

Our franchising process typically starts with an inquiry form, followed by an initial call to confirm fit, market, and expectations. Requirements vary, but we generally look for franchise partners who align with our brand, have strong local execution ability, and can meet financial and operational commitments. If you’re interested, start on our Franchising page and submit an inquiry.